Troubleshooting
Solve technical problems and get back to gaming fast.
What platforms and devices does Kodex support?
For the best experience, we recommend installing the Kodex client on a Windows desktop. Kodex is also available on macOS, the web, and mobile devices....
How can I resolve connectivity issues or lag while gaming?
Fixing connectivity issues or lag in gaming can be critical for a smooth experience. Here are several steps you can take to troubleshoot and resolve t...
Do I Need to Keep Game Launchers Installed to Play My Games Through Kodex?
If you purchased a game through any third-party storefront or launcher, you will still need to keep that platform installed to launch and play those g...
Can I Play Games on Mobile Kodex?
You cannot play most games directly from the Kodex mobile app, but some titles are playable through Streaming services like Playhop or GeForce NOW bot...
Can You Play Games in Kodex?
Kodex serves as a unified game launcher that pulls in your libraries from platforms like Steam, Epic, Nvidia, and Xbox so everything is in one place. ...
What can I do if my download speed is slow?
Slow download speeds can be frustrating; it can kill the excitement before you even start playing. There are several possible reasons why your connect...